Frequently Asked Questions
Everything you need to know about our brass instruments and services.
Do you ship your instruments internationally?
Yes, we ship our tubas and brass instruments worldwide. We use specialized couriers and protective packaging to ensure your instrument arrives safely at your doorstep, regardless of your location.
What is your return policy for instruments?
We offer a 14-day trial period. If you are not completely satisfied with your purchase, you can return the instrument in its original condition for a refund, minus shipping costs and a restocking fee.
Do Wessex instruments come with a warranty?
Every new Wessex instrument is covered by a 3-year manufacturing warranty. This covers any defects in materials or workmanship, giving you peace of mind with your investment.
Are the instruments play-tested before shipping?
Absolutely. Every single instrument undergoes a rigorous quality control check and professional play-test by our experienced brass technicians before it is dispatched to a customer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and bank wire transfers. For qualifying customers, we also offer financing options to help make your dream instrument more affordable.
Do your tubas come with a case and mouthpiece?
Most of our instruments are sold as a complete outfit, which includes a high-quality professional case and a suitable mouthpiece so you can start playing immediately.