Returns & Exchanges
At Wessex Tubas, we are committed to ensuring every musician finds their perfect instrument. If you are not completely satisfied with your purchase, you may return or exchange your item within 14 days of delivery.
Initiate Your Request
Contact our customer service team via email or our online portal to request a Return Merchandise Authorization (RMA) number and provide your order details.
Prepare the Instrument
Carefully pack the instrument in its original hardshell case and protective shipping carton, ensuring all mouthpieces and accessories are included.
Ship to Our Warehouse
Affix the provided shipping label or use a trackable courier service to send the package back to our designated distribution center for inspection.
Inspection and Refund
Once our technicians verify the instrument's condition, we will process your refund or ship your replacement instrument within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing